FAQ

HOW DO I CANCEL AN ORDER?

Please contact us at [email protected] within 24-hours of placing your order. Please include the order number, exact name on the order, and the email associated with the order. It’s even more helpful if you contact us using the email address associated with the order!

HOW CAN I CHECK MY ORDER STATUS?

There are several ways to check your order status. if you have a Unique Clog account, you can login to your account to view your order history. If you do not have an account with us, please contact our Customer Service department at [email protected] We would be more than happy to provide you with details regarding your order and to answer any other questions you may have.

HOW CAN I TRACK THE SHIPMENT OF MY PACKAGE?

Once your order has been processed, you will receive an “Order Confirmation” email. When your order has shipped, you will receive a “Shipping Confirmation” email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Also, you can track your order at https://uniqueclog.com/track-order/. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier’s website.

WHY DID I RECEIVE AN EMAIL AND/OR PHONE MESSAGE REQUESTING ADDITIONAL ORDER VERIFICATION?

Credit card verification/approval is made prior to processing your order. For added security, we prefer not to ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received.

WHAT IS YOUR PRICE ADJUSTMENT POLICY?

We do not offer price adjustments on items that were discounted due to a limited time promotion or for items purchased through one of our fitting events. Items purchased with promo code are not eligible for a price adjustment.

DO YOU OFFER PRICE ADJUSTMENTS FOR PROMOTIONS?

Promotional offers cannot be combined with any other discounts or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.

WHAT TYPES OF PAYMENT DO WE ACCEPT?

We accept MasterCard, VISA, Discover, PayPal and American Express.